CQEDE Practice Test

1Multiple ChoiceSelect all that apply

A quality team is constructing a cause-and-effect (Ishikawa) diagram to analyze an increase in customer complaints about late deliveries. Which of the following statements about cause-and-effect diagrams are correct? (Choose two.)

A.The diagram is most effective when used to identify the root cause of a single, well-defined problem.
B.The diagram is most effective when used to compare several alternative solutions to a problem.
C.The main branches of the diagram typically represent categories of potential causes such as methods, materials, machines, measurements, manpower, and environment.
D.The diagram is a quantitative tool that provides numeric probability values for each potential cause.

Reveal the answer to continue