FDXEN Practice Test

1Single Choice

Which statement best describes the FedEx Quality philosophy as distinguished from traditional quality philosophies?

A.FedEx Quality is based primarily on inspection of finished packages to detect defects before delivery.
B.FedEx Quality emphasizes that quality is built into the service process and is the responsibility of every employee, not just the Quality department.
C.FedEx Quality relies on conformance to internal FedEx specifications rather than customer expectations.
D.FedEx Quality focuses on cost reduction through defect elimination rather than on customer satisfaction.

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