QPAEN Practice Test

1Multiple ChoiceSelect all that apply

Which of the following statements correctly describe contributions associated with quality gurus whose work underpins modern quality management? (Choose two.)

A.W. Edwards Deming emphasized the importance of a system of profound knowledge, constancy of purpose, and the Plan-Do-Check-Act cycle as part of transforming organizational leadership.
B.Joseph Juran defined quality primarily as conformance to internal engineering specifications rather than fitness for use.
C.Philip Crosby popularized the concept of 'zero defects' and asserted that the cost of poor quality is the price of conformance.
D.Armand Feigenbaum introduced the concept of Total Quality Control, emphasizing that quality is the responsibility of every department, not just the quality function.

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